Experience matters: using stories to improve public services

Here is the myPolice team, Sarah Drummond and Lauren Currie, talking through the obstacles that have to be overcome and the opportunities ahead in giving new online ways to engage with the police service: And here is our very own Amy Gaskin, talking about the benefits of enabling and listening to the users voice- particularly [...]

Capturing keynote thoughts from myPublicServices

Here at Patient Opinion we’ve just about recovered from #mps09. So here are some thoughts from our fantastic opening keynotes. Many thanks to David Wilcox for collecting their insights on the day. Tom Loosemore and James Munro kicked of the debate by asking: “how can we use the web to improve public services?” Denise Stephens, [...]

The day after

Well, we did it. We had a great day of conferencing (because it is a verb, or should be) yesterday at myPublicServices 09. It happened, it was amazing, everyone was wonderful, and we are completely wrecked. So we might be a little quiet for a few days. Fortunately, there’s plenty online about what happened. With [...]

myPublicServices Programme details go live!

Less than a week to go to to myPublicServices and here’s a detailed list of the sessions we have, and who’s leading them. We’ve tweaked the programme summary slightly too. (We’ll give you the final version on the day!) Thanks again to all those generously contributing their knowledge, time and passion – the sessions look [...]

Updated programme for the day

Yes, it’s been a while! But here’s our new programme – hopefully pretty much final – for myPublicServices on 26 November (yikes – that’s next week!). Lauren has worked like a hard-working thing to get everything together and into a lovely clear framework. And a big thanks for everyone who has promised a session on [...]

NESTA sponsors myPublicServices

We’re delighted to announce that NESTA are going to sponsor a room at myPublicServices. It’s great to have their support. Also, an additional thank you for their kind gift of a workshop- which is going to explore new ways of delivering (and improving!) services. We can’t wait!